| 12:00 |
Registration
InterACTE, Networking & Arrival Light Lunch
|
| 13:00 |
Chairperson's Welcome
AstraZeneca, APAC Regional Travel Manager, Sonya Lowry |
SESSION 1: BIG PICTURE KEYNOTES
Exciting times ahead: Demographic, Geopolitical and Economic risks and opportunities await
What new things can we expect in our world for next year and onwards? |
| 13:10 |
Demographics
Bernard Salt is widely regarded as one of Australia’s leading social commentators by business, the media and the broader community. He is the Managing Director of The Demographics Group and will reveal insights into social, generational and demographic matters that will impact your business and travel programme.
The Demographics Group, Managing Director, Bernard Salt |
| 13:55 |
Evolution
American Express Global Business Travel, Head of Government and Enterprise Sales, Rob Dell |
| 14:05 |
Economic Outlook
Leading economist and commentator, Sarah Hunter will deliver a compelling review of latest national and global economic and trade trends, and what’s in store for 2019. You’ll walk away with numerous insights on how your business and sector will fare, and what it means for corporate travel.
BIS Oxford Economics, Chief Australia Economist, Sarah Hunter |
| 14:30 |
Where to next in Aviation?
CAPA's Executive Chairman will draw on 45-years of aviation industry wisdom to enlighten us on the impact of new aircraft, airline business models, airport systems and better a future view of what we’ll be seeing and experiencing in the next few years.
CAPA - Centre for Aviation, Executive Chairman, Peter Harbison |
| 14:50 |
Beyond the bottom line
A thoughtful interview with QBT and Inspire Travel Management who have both embraced their role in the Australian Community by improving employment and economic outcomes for Indigenous Australians.
Inspire Travel Management, Managing Director, Dwayne Good
Ord Minnett, Senior Research Analyst, John O’Shea
QBT Travel, Head of Account Management, Emma Duff
|
| 15:20 |
InterACTE, Networking & Coffee Break - Hosted by Egencia 
15:30 INSIGHTS LAB
Hosted by Carlson Wagonlit Travel
Duration: 25 minutes
Can you really have it all? Balancing customer needs with traveller experience
Is it possible to have travel program compliance AND a wonderful experience for your travellers? The answer might surprise you! Come and explore if redesigning your travel program can balance the experience your travellers look for and what your company needs.
Carlson Wagonlit Travel, Director, Program Management, Suzanne Quinn
Carlson Wagonlit Travel, Senior Director Global Program Management Energy Resources and Marine, Marty Lonergan
|
| SESSION 2: TECHNOLOGY |
| 16:00 |
The future of airport technology and the passenger experience
As the largest gateway into Australia, Sydney Airport will be on hand to share insights into leading edge technologies and practices that airports are adopting to improve travel mobility and seamlessness.
Sydney Airport, General Manager, Technology, Stuart Rattray |
| 16:20 |
Tech Studio session: A peek over the fence
Rapid fire presentations on modern technologies and game changers for 2019
| 16:20 Tech Session One: Troovo Technologies, Chief Executive Officer, Kurt Knackstedt |
| 16:30 Tech Session Two: Serko, Chief Executive Officer, Darrin Grafton |
16:40 Tech Session Three: Airbnb, Regional Lead, Airbnb for Work, Alvan Yong
and Ernst & Young, Partner, Asher Joseph |
|
| 17:00 |
Meeting customer expectations in a fast-moving and digital world
Qantas, Chief Customer Officer, Vanessa Hudson
|
| 17:25 |
Closing remarks from Chairperson
AstraZeneca, APAC Regional Travel Manager, Sonya Lowry |
| 17:35 |
Networking Cocktails and Canapes - Hosted by American Airlines
Level 5, Garden Court Terrace |
| 19:35 |
End of Day 1 |
|
|
| TUESDAY 4 DECEMBER 2018 |
| 08:00 |
Buyers-Only Breakfast - Hosted by Alienta Travel Systems |
| 09:00 |
Chairperson's Welcome
AstraZeneca, APAC Regional Travel Manager, Sonya Lowry |
SESSION 3: IT'S DATA AND INTEL TIME!
Our presenters, supported by white papers and handouts, will deliver quickfire updates on key industry metrics for 2018 with a preview of 2019. You’ll walk away with benchmarking data that will help you determine if your programme measures up. |
| 09:05 |
The impact of AI on business travel - a realist's view
FCM Innovation Lab's Regional Director will provide CAPA’s audience with a realist’s view of artificial intelligence (AI) and its impact on business travel.
- What are the implications for each of the key personas in the travel ecosystem; that being the decision maker, travel booker and traveller?
- What does it mean for providers such as TMCs?
The FCM Innovation leader will talk to the impact of AI on travel searching, booking, managing trip disruption and virtual travel assistants. The FCM Innovation leader will also weave in to his dive into the world of AI - other tech trends including the internet of things (IoT), blockchain and their link to our AI-driven future.
FCM Travel Solutions, FCM Innovation Lab Regional Director APAC, Mike Dudarenok
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| THE CRUCIAL 'SPOKES' OF CORPORATE TRAVEL (PART A) |
| 09:30 |
Sleep
HRS - Global Hotel Solutions, Executive Director, Jon West |
| 09:40 |
Environment
City of Sydney, Sustainability Engagement Manager, Pip Harley
TravelEdge Group, Head of Sales, Greg Wilken
|
| 09:55 |
Corporate Lodging Forum Introduction
HRS - Global Hotel Solutions, Executive Director, Industry Relations, Carole Poillerat
Troovo Technologies, Chief Executive Officer, Kurt Knackstedt
|
| SESSION 4: MASTERCLASSES |
| 10:05 |
What is the single action you have done in your travel programme that has delivered the best outcome?
Moderator: Uniglobe Travel International, Managing Director Asia/Pacific, David Hughes
Commonwealth Bank of Australia, Executive Manager, Commercial Cards, Rochelle Eldridge
Transurban, Global Travel and Expense Procurement, Stephanie Maisano
|
| 10:40 |
InterACTE, Networking & Coffee Break
10:50 INSIGHTS LAB
Hosted by Carlson Wagonlit Travel
Duration: 25 minutes
Personalize your hotel program to Increase Employee Engagement
Today’s business traveller craves customization unlike never before as technology paves the path for endless opportunity. For travel managers, the key lies in creating a personalised user experience—because if you don’t—they’ll find an outside program channel that does. In this session, discover how understanding your travellers’ unique choices can drive their engagement and value for your organisation.
RoomIt by CWT, Vice President Sales, Veronique Lescaut
Carlson Wagonlit Travel, Senior Manager, Global Presales Data & Analytics, Helene Buchfinck
|
| SESSION 5: WORKSHOPS: WHAT TO LOOK FOR IN 2019? |
| 11:20 |
Workshop Sessions |
Corporate Lodging Forum Room: Brisbane Room
|
Workshop Room: Wentworth Ballroom
|
Workshop A
How to stay connected with your travelers before, during and after the trip
It's all about adoption! Without it, you will be not be able to achieve neither savings, nor duty of care objectives. The business trip is never an objective, it is just a way to go somewhere for a business meeting, external or internal. Business Travelers just want to make it simple, smooth and have the most efficient and nice travel experience. Most of the non compliant booking and purchasing decisions are made during trips as travelers want a quick fix solution and do not pay attention to the travel policy while on trip. You want them to follow the travel policy and use the chosen booking channels to ensure you have spend and activities visible. This session will demonstrate how customer care technologies will enable the continuous connection with your travelers to ensure both compliance and traveler satisfaction.
Hosted by HRS – Global Hotel Solutions
Moderator: Festive Road, Principal, Mike Orchard
Amadeus IT Pacific, Head of Sales - Business Travel, Gena Signorini
Genesys, Strategic Director - Digital & Innovation, James Walford
HRS - Global Hotel Solutions, Executive Director, Industry Relations, Carole Poillerat
NARTA International, Procurement Manager, Jen Barclay
 |
Workshop B
Traveller engagement and OBT Optimisation: Your ticket to big savings
Are you seeing diminishing returns to your travel program?
Do your travellers make the right decisions for your organisation and for themselves?
An MIT study across 142 countries found that only 14% of employees feel engaged. Yet the success of your travel program heavily relies on your employees’ understanding and acceptance of its objectives.
In addition, technology evolves every 18 months on average and companies as well as customers everywhere rely on technology to create and find a positive sphere of choices.
However, most of the tools that are provided to travellers are not set up efficiently to drive the behaviours that will support your travel program’s objectives.
In this session, we’ll discuss how you can transform your employees from reluctant participants to enthusiastic supporters, using behavioural economics, merchandising and technology optimisation as well as consumer marketing tactics within your organisation.
We will also showcase real life examples of success stories so you leave equipped with the right strategies to elevate your program and reach new levels of financial returns and traveller satisfaction.
Hosted by Advito
Advito, Senior Director and Regional Leader, APAC, Claire Ollivier
&
Advito, Senior Consultant, Paljor Lama
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|
| 12:05 |
Transition time
|
| 12:10 |
Workshop Sessions |
Workshop C
Reconnect demand and supply continuously to achieve more savings
What's the point of negotiating a hotel programme if your travelers are booking outside? The super fragmented and volatile lodging market is quite impossible to follow if you are not a specialist. Hotels are opening and closing everyday and changing their rates every hour according to their occupancy. As long you encompass the whole global offer, you are in a buyer market and you have numerous negotiation opportunities by diversifying your offer, which will allow you as well to meet your various traveler profile requirements. This is an ongoing process as demand and offer are not fixed for a year. This session will show you a real case of how a corporation has benefited from choosing a continuous lodging approach.
Hosted by HRS – Global Hotel Solutions
Moderator: HRS - Global Hotel Solutions, Executive Director, Industry Relations, Carole Poillerat
Curtin University, Manager, Travel Operations, James Evers
HRS - Global Hotel Solutions, Director of Sourcing APAC, John Ma
Shangri La Hotel Sydney, Director of Business Development – Corporate, Helene Roy
Troovo Technologies, Chief Executive Officer, Kurt Knackstedt
|
Workshop D
Challenging how we position the management of MICE in the corporate travel program
A strongly lead informative workshop that will seek to understand what are the challenges to embracing MICE within a managed program. Looking and discussing how organisations such as Ernst & Young and Merck have implemented good business practises and seeking to set a framework for expanding the discussion in 2019.
In this interactive workshop Rita will seek to explore what are the challenges some of the delegates in the room when it comes to managing this spend? Questions such as can it be or should it be regulated, what business rules should we apply to spend, bespoke programs versus major off site meetings. Collective views and feedback from these workshops will shared within this session.
Hosted by AccorHotels
Moderator: Ernst & Young, Oceania Meetings & Events Program Leader, Rita Perivolarys AccorHotels Australia, Director of National Sales, Anne Gill
MSD, ANZ Cluster Lead Strategic Sourcing & Enterprise Services, Shannon Klein
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|
|
| 12:55 Welcome to lunch |
12:50 Welcome to lunch
United Airlines, Leisure Sales Manager, Chris Petty
|
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|
| 13:00 |
InterACTE, Networking & Lunch Break - Hosted by United Airlines |
| 14:00 |
Workshop Sessions |
Corporate Lodging Forum Room: Brisbane Room
|
Workshop Room: Wentworth Ballroom
|
Workshop E
Create your business case and connect the dots
Getting management endorsement is key to implement your strategy; but how to sell the story and build a proper business is fundamental to have the right level of engagement; Building the right business case will help you to have the right conversation with the key stakeholders and sell your category strategy.
Hosted by HRS - Global Hotel Solutions
HRS - Global Hotel Solutions, Director Global Accounts & Partnerships Asia Pacific, Roelant Horree
&
Fonterra, Group Category Manager, Malik Kenouche
|
Workshop F
What is best practice for travel buyers/managers in the realm of payments?
- How has the regulatory environment evolved and how will it impact and influence corporate travel payments?
- What is the role of mobile and virtual payments in improving expense management and compliance?
- What are some of the challenges and opportunities in effecting payments to suppliers across the APAC region?
Moderator: The Initiatives Group, Managing Director, Lance Blockley
AirPlus International, Commercial Director, David Newington
Mastercard, Director, Gregor Lochtie
WEX, Commercial Director, Richard Cogswell |
| THE CRUCIAL 'SPOKES' OF CORPORATE TRAVEL (PART B) |
| 14:50 |
Support
International SOS, Regional Security Director, James Robertson
|
| 15:00 |
Book
BCD Travel, Managing Director, Tass Messinis
|
| 15:15 |
InterACTE, Networking & Coffee Break
|
| SESSION 6: INDUSTRY ROUNDTABLE - WHAT'S NEXT? |
| 16:00 |
Introduction: The future of corporate travel, the evolving role of the TMC and the impact of NDC
Festive Road, Principal, Mike Orchard
NDC - The Way Forward
The what, why and how of NDC. An overview of what NDC is, what’s coming and by when
Amadeus IT Pacific, Managing Director Corporations, Ingrid Picard
|
| 16:15 |
Industry Roundtable: The future of corporate travel, the evolving role of the TMC and the impact of NDC.
In this important roundtable, we bring together some of the most influential people in the corporate travel industry today to discuss the future of the industry and the key drivers for change. The evolving role of the TMC and the potential changes and opportunities created by of IATA’s New Distribution Capability (NDC) are just some of the topics to be discussed. During this interactive session you will have the opportunity to learn more about the status of NDC, discuss the key drivers of change across the business travel industry and interact with our panel of experts to hear their views on “what’s next?" The TMC in the next few years: what is their role in today’s travel environment, are they still relevant and what changes can we expect?
One of the biggest decisions a buyer has to make is whether to partner with a TMC, and like any big decision there are many different factors to consider. Once considered a central pillar of the industry, the role of the TMC has evolved as more and more clients move towards direct supplier negotiations. TMCs have the knowledge, contacts and back office systems that can prove invaluable in assisting buyers with the management and planning of their programmes but may show disposition to certain suppliers and impose expensive transaction fees. Being confined to one provider also means there’s an inherent lack of choice and flexibility with the kinds of booking tools on offer.Meanwhile, the industry is on the cusp of changes that will help facilitate greater transparency - but this may require buyers to “knit together” their travel programmes in ways they have not had to previously. For example, the buyer may need an agreement with several airlines, a TMC, a reporting company, an online booking tool, potentially a GDS … and others. While those separate relationships bring the transparency some buyers have been asking for, they are not as easy as having a centralised service offering via the TMC. As these models evolve, do buyers still want transparency if it also means greater complexity, or are they happy to keep paying TMC transaction fees - even if those costs may need to change as the industry commercial models change?
Driver for change: How will NDC change the airline distribution model and what will this mean for the customer?
NDC has promised to deliver a seamless booking experience for the customer by allowing airlines to provide an enhanced retail offering through indirect distribution channels. This means third parties like agents/TMCs have full access to all of an airline’s product, including ancillaries, and can book non ticket items in one transaction. This panel will provide an overview of what NDC means for the travel industry and travel buyer and whether it is having a material impact on how airlines are marketing and distributing their product. It will examine the future role of incumbent intermediaries such as the GDS and whether airline surcharges on fares booked outside NDC channels is a sustainable strategy.
Have your say: Come prepared with questions for our roundtable or share your thoughts on the future of the industry.
Moderator: Festive Road, Principal, Mike Orchard
AFTA, Chief Executive, Jayson Westbury
American Airlines, General Manager Australia and New Zealand Sales, Simon Dodd
ATMC, Chairman, Rob Dell
Amadeus IT Pacific, Managing Director Corporations, Ingrid Picard
Corporate Travel Management, Global Head of Partnerships, Scott Ward
IATA, Director NDC Program, Yanik Hoyles |
| 17:25 |
Closing remarks from Chairperson
AstraZeneca, APAC Regional Travel Manager, Sonya Lowry |
| 17:35 |
Closing Networking Reception |
| 18:30 |
Summit Close |
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