David Hughes has extensive experience in the travel industry across airlines, corporate and retail travel and tour/wholesale operations. He is currently the Managing Director Asia/Pacific for Uniglobe Travel International and has held senior executive management positions with Qantas Airways, the Jetset Travelworld Group (now Helloworld) and Travel Counsellors. David also leads his own consultancy business focusing on creating value from partnerships as part of the procurement process, linking capability to customer centricity as well as assisting start-up businesses through concept to funding and commercialisation. In this role David is an associate of the Nous Group. He has also been a member of the Asia/Pacific board of the Global Business Travel Association (GBTA). He is also an Advisor to Travello, a start-up delivering an innovative enterprise solution that allows travel companies to connect with their customers throughout their entire journey via a social network that is already used in over 180 countries. David is also passionate about improving customer experience and personalization across all industries and reflecting this is a Fellow and has previously been an advisory board member of the International Customer Service Professionals (formerly the Australian Customer Service Association).